Privacy Policy

At Urbrix Letting Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website or communicate with us. This may include:

  • Contact information such as your name, email address, and phone number.

  • Property preferences and rental requirements.

  • Any other information you choose to share with us.

We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and device identifiers, using cookies and similar tracking technologies. Please refer to our Cookie Policy for more information on how we use cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services, including facilitating property searches, arranging viewings, and managing tenancy agreements.

  • To communicate with you, respond to your inquiries, and provide customer support.

  • To personalize your experience and tailor our services to your preferences.

  • To analyse website usage and performance, and to monitor the effectiveness of our marketing efforts.

  • To comply with legal obligations and enforce our terms and policies.

3. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  • With service providers and partners who assist us in delivering our services, such as property management companies, maintenance contractors, and marketing agencies.

  • With law enforcement authorities, government agencies, or other third parties when required by law or to protect our legal rights.

  • With your consent or at your direction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal data, including the right to access, correct, update, or delete your information. If you would like to exercise any of these rights, please contact us using the contact information provided below.

6. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at admin@urbrixltd.com.

Effective Date: 26th June 2024

This Privacy Policy is effective as of 26th June 2024 and applies to all users of the Urbrix Letting Agency website and services.